Applying for a Walmart career? Want your Walmart application to stand out?
Filling out the Walmart online application can be a little confusing. In addition to normal application questions about your background, the Walmart application asks you to complete a “Pre-Employment Assessment test.” This 65-question test will HUGELY affect your chances of starting a Walmart career.
In this guide, I’ll tell you where to find the Walmart online application. Even better, I’ll explain the key to acing the Walmart Pre-Employment Assessment Test, so you have the best chance possible of getting a Walmart job.
How to Find the Walmart Online Application for Retail Work
First things first, how do you find Walmart employment? Head on over to the Walmart.com jobs website. The website will take you through a few steps to find a Walmart job near you.
Once you’ve located a job near you, the application is split into two main sections: background information and the pre-employment assessment. The background information section is pretty simple. It just asks you to enter information about where you live, how to contact you, your education, your previous employment history, etc. Simply follow the steps on the website, and answer every question truthfully.
Once you’ve completed the background information portion, you’ll be re-directed to the Walmart Pre-Employment Assessment.
How to Ace the Walmart Pre-Employment Assessment
The second part of the Walmart application is the Pre-Employment Assessment, a 65-question test split into four sections. In the first section, you’ll be presented with various work-related situations and you’ll need to select the most appropriate response. Below are examples of these types of questions from the actual Walmart job application.
The second section asks you to rate the effectiveness of certain work actions on a scale of 1-5 for effectiveness.
In the third section, you’re presented with statements, and you need to select how much you agree or disagree with it.
The fourth section asks you about your past experience.
The Pre-Employment Assessment is graded pass/fail. You have to complete and pass the test to be considered for a Walmart job. Therefore, you need to do well, but how?
The #1 most important rule to remember to ace the test is that quality customer service is very important to Walmart. Consider that before answering any questions. I’ll walk you through a sample question from each section and show you how to apply this rule to answer the question.
Section 1 sample question: “One of your customers has just said to you, ‘The service here is terrible.’ You should say:”
- “What is it about the service that you have not liked?”
- “Would you like to fill out a complaint form? I can get one for you.”
- “I realize our service is poor today. We are understaffed, so I apologize.”
- “I am really sorry to hear you say that, but we are trying as hard as we can.”
If you think what would quality customer service be, then you’d probably realize that just apologizing is not the best choice. You want to learn WHAT it is that was bad, and figure out how you can improve it.
Therefore, I’d eliminate C and D. B is good but not very personal. A shows the customer you care and want to help. Therefore, A is the best choice in terms of quality customer service, so I’d choose A.
Section 2 sample question: Rate the following action listed for dealing with an angry customer who has come to you with a complaint on a scale of 1-5 for effectiveness (1 being very ineffective, 5 being very effective): “Outlining reason why the customer’s concern is not right.”
If I, the employee, tell the customer that they shouldn’t be angry and that their complaint is not valid, that will likely make the customer angrier. It certainly won’t make the customer happy and won’t make them feel like they’re being appreciated or listened to. Imagine if you went to a store yourself and was angry – would you like if it the staff member told you why you were wrong?
Probably not. Therefore, it would be bad customer service, so I think it’d be very ineffective. I’d give it a 1.
Section 3 sample question: Rate the following for how much you agree or disagree on a scale of 1-5 (1 being strongly disagree, 5 being strongly agree): “I enjoy spending the time to find answers to difficult questions.”
If Walmart cares about quality customer service, then they want all Walmart employees to answer all customer questions. If a customer presents you with a difficult question, then Walmart expects you to find the answer. If you say you hate spending time answering hard questions, Walmart may think you won’t help customers. Therefore, I’d guess they want you to enjoy spending time answering questions. I’d say 5 strongly agree.
Section 4 sample question: “You have typically set work standards that were aimed:”
- “Above average as compared to other employees.”
- “At the same level as other employees.”
- “At achieving the highest quality possible.”
- “At completing the largest quantity of work.”
Again, Walmart cares about quality customer service. Therefore, they care about high quality work. Using this logic, A or C is probably the best answer. If you compare A and C, A simply says the work standard is above average while C says the work standard is aimed at achieving the highest quality possible. C is the better choice because it’s stronger than A.
Summary: How to Start Your Walmart Career
If you’re looking to work at Walmart, remember the following key points:
- You can find Walmart jobs and start filling out the Walmart application at the Walmart.com jobs website.
- There are two parts to the Walmart application: provide your background information and answer a Pre-Employment Assessment.
- You need to pass the Pre-Employment Assessment in order to be eligible for a Walmart job.
- When working through the assessment always keep the principles of excellent customer service in mind.